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Terms and Conditions

(1) ACCEPTANCE OF TERMS

Welcome to Moradabad Rental Taxi And Cabs. MRTC  Services ", "we" or "us" as the case may be) provides the Service  to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at: https://www.mrtcabs.com In addition, when using particular MRTC services or third party services, you and MRTC shall be subject to any posted guidelines or rules applicable to such services which may be posted from time to time. All such guidelines or rules, which maybe subject to change, are hereby incorporated by reference into the TOS. In most cases the guides and rules are specific to a particular part of the Service and will assist you in applying the TOS to that part, but to the extent of any inconsistency between the TOS and any guide or rule, the TOS will prevail. We may also offer other services from time to time that are governed by different Terms of Services, in which case the TOS do not apply to such other services if and to the extent expressly excluded by such different Terms of Services. MRTC also may offer other services from time to time that are governed by different Terms of Services. These TOS do not apply to such other services that are governed by different Terms of Service.

The following Terms & Conditions shall apply to customers / passengers utilizing the Services offered by MRTC for the hiring of taxis:

The customer shall pay the taxi fare as per discussion on Call while Booking and  parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services.

The customer agrees and accepts that the use of the Services provided by the MRTC Taxi is at the sole risk of the Customer, and further acknowledges that the MRTC disclaims all representations and warranties of any kind, whether express or implied.

The customer shall ensure that he/she will not indulge in any of the following activities while in a MRTC:

Smoking or consuming any kind of intoxicants inside the Taxi. The Chauffeur has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the chauffeur, or is causing a nuisance.

Littering the Taxi and Cabs

Misusing, soiling or damaging any of the devices  in the taxi.

Asking the chauffeur to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The chauffeur also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.

Asking the chauffeur to board more than 4 adults in the taxi. The rules under which the taxi services are provided by the MRTC, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the chauffeur to allow more than 4 adult passengers in the taxi. The chauffeur has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.

Asking the chauffeur to board more than 4 adults in the taxi. The rules under which the taxi services are provided by the Company, stipulate that a maximum of 4 adult passengers shall be allowed per trip. In view of this, the customer shall not pressurize the chauffeur to allow more than 4 adult passengers in the taxi. The chauffeur has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.

MRTC Drivers Right for asking to Customer About Name Contact Details for Security Purpose.

MRTC shall be entitled at any time without giving any reason to terminate the booking of taxis done by the Customer.

MRTC encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Cab during the journey, MRTC will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

There shall be extra charges for far off locations and Instead of booking Place to going another place while the booking charges may apply  & toll charges  as well.

If any passenger misses the train or flight or bus, MRTC will not be responsible for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason like , Road damage, traffic etc.

All the calls made to are recorded by MRTC for quality and training  and Security purposes.

All vehicles registered with MRTC in Taxi Permitted and  are continuously tracked using GPS for security Reasons only.

If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform MRTC of the same in writing within 24hours of using the taxi or the Services of MRTC Email-  mrtcabs24@gmail.com 


MRTC  have right to use the customer contact information for its own marketing purposes. MRTC may send regular SMS updates to the mobile numbers registered with MRTC.

Online booking has to be cancelled by calling to our Booking  Number 9278644402 . For online and real time booking, cancellation charge of Rs.200 has to be paid for the booking cancelled 15 minutes prior to the pick up time.

The above mentioned terms and conditions of use and the Privacy Policy constitute the entire agreement between the User(s) and MRTC with respect to access to and use of the web site and the Services offered by MRTC, superseding any prior written or oral agreements in relation to the same subject matter herein. Thanks MRTC



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